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All-in-one Backup Power Station
The BLUETTI EP500PRO is shipped with a ground-breaking 5100Wh LiFePO4 battery pack and a 3000W rated pure sine wave AC inverter. This class-leading power station brings you the power to run your entire party, family camping trip, cabin workshops, or even your whole house for a day or two in the event of an unexpected outage. Up to 15 outlet sources allow you to power anything from laptops and air conditioners to your electric vehicles without breaking a sweat.
Safe, Smart, And Continuously Evolving
The advanced Battery Management System and LiFePO4 chemistry bring the EP500PRO incredible safety and durability. With the built-in dual-core microcomputer and Internet connection, the EP500PRO’s firmware can be upgraded through your internet connection. There is no best, only better!
Seamless UPS Backup
The EP500PRO will automatically become your home energy source for essential loads when the electrical grid goes down. Unlike gasoline generators, BLUETTI EP500PRO keeps your lights on and laptops charged without upkeep, fuel, carbon monoxide or annoying noise. Pair with up to 1200W MPPT solar input to rapidly recharge or to keep your appliances running without depleting the onboard battery. Remember when you had to worry about a power outage? Worry no longer, Meet BLUETTI EP500PRO.
How to use the EP500
Designed as a flexible power station to meet various scenarios, the EP500 Series has different usages.
Warranty Period
BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,
For the product of portable power station, the warranty period varies from 24 months to 72 months.
For the product of home backup system, the warranty period varies from 48 months to 60 months.
For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.
No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.
Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:
Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Exclusions of Warranty
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Use for special application other than normal consumer use;
4. Lost, stolen or full refunded product;
5. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
6. Invalid proof of purchase;
7. Warranty period expired
8. The battery model on the warranty certificate does not match the actual item;
9. Unauthorized alteration on the warranty certificate;
10. Product wear and tear through the usage of time.
Return and Refund
Order Cancellation:
Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone. If the product has been shipped, an intercept fee will be charged.
30 days money-back guarantee will be automatically credited to your order
Claim Process
Please contact us via Email: support@ecospaceliving.com; service@bluettipower.com , Monday through Sunday, for any assistance with the product.
For any warranty claims, service performed by BLUETTI or local authorized service partner, subject to the options below:
Repaired by BLUETTI service center, or
Swap for a replacement product with equivalent specifications according to model and service life
For any out of warranty claims, please priorly contact BLUETTI service for more details.
Warranty Extension
The warranty extension is now only applicable for the model of AC200MAX, AC200P or B230 purchased from BLUETTI official website with protection against damage without service fee.
Disclaimer of Implied Warranties
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to BLUETTI portable solar generators. BLUETTI and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein.
This limited warranty may be modified only by BLUETTI. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights. You also have other rights from state to state. BLUETTI’s only liability shall be the repair or replacement as stated above.
