Frequently Asked Questions

Q. What types of home décor products do you offer?

A. We offer a wide range of home décor items including rugs, lamps, room dividers, stools, and much more to suit various styles and preferences.

Q. Are your products available in different sizes and colors?

A. Yes, many of our products come in multiple sizes, colors, and designs to match your specific décor needs.

Q. Do you offer custom or personalized home décor items?

A. Some of our products can be customized. Please check the product description or contact us for more details.

Q. What materials are your products made of?

A. Our products are crafted from high-quality materials like wood, metal, glass, fabric, and eco-friendly alternatives, depending on the item.

Q. How can I be sure that the product will fit my space?

A. Each product page provides detailed dimensions and specifications to help you make an informed decision.

Q. How long will it take to receive my order?

A. Standard shipping usually takes 5-7 business days. However, delivery times may vary based on your location and shipping method.

Q. Do you ship internationally?

A. Yes, we offer international shipping to most countries.

Q. What is your return policy?

A. We accept returns within 30 days of delivery for unused and undamaged items. Please see our return policy page for more details.

Q. How can I track my order?

A. Once your order has been shipped, you'll receive a tracking number via email. You can use it to track the status of your delivery.

Q. Do you offer free shipping?

A. Yes, we offer free shipping on all home décor orders across our store.

Q. How can I get in touch if I have questions about a product?

A. You can contact our customer service team through email support@ecospaceliving.com or live chat, and we'll be happy to assist you.

Q. Are your products eco-friendly?

A. We strive to offer eco-friendly and sustainable options, and these are clearly marked on product pages.

Q. What payment methods do you accept?

A. We accept all major credit cards, PayPal, and other secure payment gateways to make your shopping experience hassle-free.

Q. Can I change or cancel my order after placing it?

A. You can modify or cancel your order within 24 hours of purchase. After that, the order may already be processed for shipment.

Q. How do I care for and clean the products?

A. Care instructions are provided with each product. For more specific advice, feel free to contact our team.

Q. Do you offer discounts or promotions?

A. We regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest offers.

Q. Are there any assembly instructions provided with the products?

A. For items that require assembly, detailed instructions will be included in the package or available online.

Q. What if I receive a damaged product?

A. If your product arrives damaged, please contact us immediately with photos, and we will assist you with a replacement or refund.

Q. Do you provide interior design consultations?

A. We offer style guides and tips to help you choose the best items for your home. For personalized advice, contact us directly.

Q. Can I see the products in person?

A. Currently, we operate exclusively online, but our product pages feature detailed photos and descriptions to give you a clear idea of each item.

Q. What are your customer support hours?

A. Our customer support team is available from Monday to Friday, 9 AM to 6 PM. You can reach us through email, chat, or phone.

Q. How can I stay updated on new arrivals and collections?

A. Sign up for our newsletter or follow us on social media to be the first to know about new arrivals, exclusive offers, and trends.

Q. Do you offer financing options for large purchases?

A. Yes, we offer flexible financing options for larger orders. Please see our payment plans section for more details.

Q. Can I return or exchange a custom item?

A. Custom or personalized items are non-returnable unless they arrive damaged or defective. Please review the customization details carefully before placing your order.