We Offer The Fastest Shipping & Hassle Free Returns!
Eco Space Living is committed to getting your orders shipped and in your hands as fast as possible.
Shipping Information
Free Standard Shipping in the Continental USA!
If your order is in stock and we process the charges to your credit card, and it will ship within five business days from the date of your order.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@ecospaceliving.com
Large items are shipped via truck freight(LTL). Anything shipped via LTL is curbside delivery only.
Please be advised that while we do all we can to ensure smooth delivery and enable clear communication between the shipper and the customer ultimately the responsibility lies with the customers and any charges incurred will be at their expense.
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Receiving Delivery
Inspect the box for any signs of damage before opening it. If you believe there might be any damage to the product inside, please take a photo of the unopened box. This will help us in determine that the shipper was at fault in damaging the delivery. We need to be notified of any damage within 5 days of you reaching your delivery to ensure that it will be fixed at no cost to you.
If you refuse delivery of your order you will be assessed a 25% restocking fee plus return and initial shipping charges. Please contact us immediately if your delivery is damaged and mark the receipt document that the shipper gives you with the word โDAMAGEDโ on it to signify into the shipperโs system that the delivery was damaged.
In the rare event that your delivery is damaged, all of our suppliers will work to quickly send replacement parts or even a completely new delivery if the need arises. This is entirely up to the discretion of the manufacturer, but your satisfaction as a customer is the top priority of both Eco Space Living and the manufacturers we represent.
